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We do not share personal data with another organisation for their own marketing purposes and we do not sell personal data.
We have written this privacy statement to inform you about why we collect and use your personal data, in what circumstances we may share your personal data with another organisation, and your individual rights with regard your personal data.
We are committed to being fully open and honest to you about why we collect and use your personal data. This is the right thing to do and it will also help you understand and exercise your rights over your personal data.
This privacy notice is categorised into the following sections for ease of reference.
If you have any questions about this privacy statement or information we hold about you, please contact our Data Protection Lead:
Telephone: 0800 520 0000
Email: [email protected]
Post: Data Protection Lead, Islamic Relief, 19 Rea Street South, Digbeth, Birmingham, B5 6LB
We are an independent humanitarian and development organisation striving to make the world a better and fairer place.
We are a registered charity and we own a subsidiary company called TIC International which helps raise funds for our work.
Our privacy statement also applies to Islamic Relief UK, Humanitarian Academy for Development (HAD) and IR WAQF who are also part of our organisation.
Our registered address is: 19 Rea Street South Digbeth Birmingham B5 6LB United Kingdom
Right to withdraw consent: If we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.
You can expect that any direct marketing materials that you receive from us will include clear and easy instructions on how to withdraw your consent. For example, any marketing emails we send you will include an ‘unsubscribe’ link at the end.
If you want to stop the processing of your personal data for any marketing purpose (including post), please contact our supporter relations team:
Post: Supporter Relations Team, Islamic Relief, 16 Lower Marsh, London, SE1 7RJ
Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.
Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used and to request that this is restricted or stopped.
Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.
Right of erasure: (also known as right to be forgotten): You have the right to request that your personal data that we hold is erased.
Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.
If you want to exercise any of these rights or want to find out more information please contact our Data Protection Lead. You have the right to expect a confidential and professional service and to receive a full response.
If you are a volunteer, please see our ‘Privacy statement for our employees’ section.
When do we collect your personal data
Why do we collect and use your personal data
In what situations do we collect personal data from other sources
In what situations do we share personal data with other organisations
We only share personal data with another organisation if we have a legal basis to do so.
In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes, and have security requirements in place to protect your personal data.
What is our legal basis for collecting and using personal data
Where we have your consent. For example, we will only send you emails, make telephone calls or send you SMS text messages with your consent. You can withdraw this consent at any time (See ‘Your rights over your personal data’ section).
Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, processing your donation made to us.
Where the processing is required under the law. For example, disclosing your personal data to a law enforcement agency if we receive a valid legal instruction.
Where the processing is in our legitimate interests. For example, we will send you communications and marketing materials via post unless you tell us to stop. (See ‘Your rights over your personal data’ section). We will only rely on this legal basis if your interests and fundamental rights do not override our interest.
This section includes our privacy statement to staff, volunteers, interns, apprentices and contractors (including prospective employees).
Other employees might access your personal data where this is required for work purposes. Where this is the case, the organisation relies on all employees to access and use personal data in accordance with their obligations under our data protection policy.
We run a background check on all employees using a third party screening and due diligence service provided by Thomson Reuters. We might also use sources in the public domain such as Google or the Driver and Vehicle Licensing (DVLA) database for this purpose. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests such as the risk of fraud, corruption, bribery, terrorism and money laundering.
Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, to enable payment of your salary, tax, pension contributions and expenses.
Where the processing is required under the law. For example, collecting your medical information to protect your health & safety.
Where the processing is in our legitimate interests. For example, using your leave details to plan staffing levels and necessary cover. We will only rely on this legal basis if your interests and fundamental rights do not override our interest.
Where the processing is in your vital life interest. For example, sharing your personal data with emergency services in the event of a medical emergency.
This section is pending approval.
Like most websites, we use cookies. Cookies are small text files that are stored on your device when you visit certain websites. Internet browsers normally accept cookies by default.
We use cookies to provide you with a smooth and efficient experience while using our services. For example, we use cookies to enable the donation process, to statistically analyse site usage, and to customise our site’s content, layout, and services.
By using our website, you consent to our use of cookies. If you do not accept our use of cookies, please set your internet browser to reject cookies (this may impair your ability to use our website so that some features may not work) or opt-out using the National Advertising Initiative.
There are several types of cookie that me may use on our website:
Session Cookies: We use these cookies to keep track of your online donations in the shopping cart. We do not store credit card details in the cookies we create. You need to have cookies enabled to make donations to us using our website.
Google Analytics: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.
Youtube: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.
Advertising: We sometimes advertise on third party websites. Cookies are used to help us and our advertisers see which advertisements you interact with. Each advertiser will uses their own tracking cookies.
addthis.com: This is a common social sharing tool that is owned and operated by Clear spring Technologies.
How long we keep personal data
We keep personal data in line with our data retention policy. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements, for example, we are required to keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.
For more information about our data retention policy including how long we keep your personal data, please contact the Data Protection Lead.
We keep our privacy statement under regular review and we will place any updates on this web page. If material changes are made we will place a prominent notice on our website.
This privacy statement was last updated on 25 May 2018.
If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our Data Protection Lead.
If you are unhappy with how we deal with your complaint or concern you should contact the UK data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/
You also have the right to make your compliant to the ICO direct. However, they may advise you to contact us to see if the matter can be resolved in the first instance.